Know Your Product or Service
In order to provide good customer service, you need to know what you’re selling, inside and out. Make sure you — and all of your customer-facing staff — know how your products or services work.
As they say, customer service starts with a smile. When you are in a face-to-face situation, a warm greeting should be the first thing your customers see and hear when they ask for help. And even when handling customer service requests via telephone, a smile can come through in your voice, so make sure you’re ready to be friendly.
Say Thank You
Gratitude is memorable, and it can remind your customers why they shopped at your store or hired your company. Regardless of the type of business you have, saying thank you after every transaction is one of the easiest ways to start a habit of good customer service.
Listening is one of the simplest secrets of customer service. Listening means hearing what your customers are saying out loud, as well as what they are communicating non-verbally. Spend more time listening and less time selling.
There may be nothing worse than non-responsiveness to a customer who is trying to get help, resolve an issue, or find out more about what you’re selling. It’s important to respond quickly to all inquiries, even if it is only to say you are looking into the issue and will be back in touch.
Sell a Solution
Don’t always focus on your product or service, but try to concentrate on a solution, even if you’re not successful, your customer will notice and appreciate the effort, and usually leads to more opportunities.
At I.B. Moore, we focus on both offering high-quality customer service for our customers and helping you provide it to yours. We can walk you through all of the products we offer, so you know exactly what you’re getting and how it works. We are conveniently located in Lexington, Kentucky and proudly serve a 3-hour radius around the city, including Columbus and Cincinnati, Ohio and Nashville, Tennesee.